FAQ_i
Frequently
Asked Questions
How
do I place an order?
To order through our website simply choose
the item you would like to purchase and click on Add
to Cart. If you would like to order
by telephone, e-mail, or by fax please contact
us and one of our customer service representatives will be glad to
assist.
Do
I need a password or user name to order?
No, these are not necessary.
Do
I need to pay sales tax?
All products shipped to California will
pay the sales tax applicable to the county in which it was mailed.
Products shipped outside of California and across the world will not need
to pay sales tax.
What
are your shipping charges? Do you ship overseas?
Please refer to our Shipping
Information for current shipping rates and our international shipping
process.
What
forms of payment does Tout About Toys accept?
Tout About Toys accepts Visa, American Express,
Discover, and MasterCard for all on-line purchase.
Do
you accept Purchase Orders?
Tout About Toys accepts school and business
Purchase Orders for all established accounts. If you would
like to establish an account, please contact us.
For further information, refer to our Purchase Order/Quotes/Bids
information page.
When
will my credit card be charged?
Your credit card will be charged when the
order ships.
When
will I receive my items?
After receipt of your order, we will contact
you with information on the status of your order and the delivery time.
Can
I change or cancel my order?
We make every effort to have your purchases
shipped as soon as possible. However, if you need to change or cancel your
order, contact our Customer Service department for details.
What
is a drop ship item and when will I receive it?
A drop ship item is shipped directly to
you from the manufacturer. Once you have purchased a drop ship item, our
Customer Service department will notify you of the estimated shipping charges
and shipping date.
Why
is an item backordered and when will I receive it?
Occasionally we find that due to manufacturer
delays, our Customer Service department may need to notify you that your
item is not currently available. We will notify you via telephone, fax,
or e-mail that it is backordered and give you an estimate on when it will
be available for shipping.
What
if I receive my order and there is damage, a wrong item or an item missing?
Please call us toll free at (800) 598-1523
or locally at (650) 692-1669 between 8:30 a.m. and 5:30 p.m. Pacific Time,
Monday through Friday. You can also e-mail or send a fax and we'll
help to resolve the problem.
Can
I purchase an item as a gift?
Our products make wonderful gifts!
toutabouttoys.com offers a personalized message with each order.
Simply type your message in the "comment" box when you finalize your purchase.
We are also happy to gift wrap an order for a minimal fee. See How
To Order for more details.
What
if I have a question regarding a product or service?
We certainly want to hear from you with
any questions concerning our products or services. Please contact our Customer
Service department via telephone, e-mail, or fax..
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